Bus Rider Guide
Introduction to Riding the Bus
Welcome to the rider guide! Check different tabs here to learn some tips about riding the bus; you can always call the information number for each agency if you have specific questions, or if meeting with someone to learn how to the ride the bus would benefit you or someone you know contact us to set up one on one travel training.
Here’s some basic rules to know and follow when using any bus, but you can check with your local agency or the agency specific information tab:
- Arrive at the bus stop a few minutes early and have the exact fare or ticket easily accessible for when the bus arrives. Advise the bus driver if you are trying to connect with another bus or route.
- If it is dark or rainy have reflective clothing and use a flashlight to signal the driver.
- No eating and drinking on the bus! Don’t get a fountain drink or coffee on your way to the bus stop—the driver will ask you to discard it before boarding. If necessary bring a fully sealed container like a water bottle or thermos to use when you get to your destination.
- Generally you will board the bus from the front door and exit at the rear door. This may be change due to social distancing guidelines or the way a bus stop is set up—if you aren’t sure which door you should use ask the bus driver.
- Don’t bring more than you can carry. A bus driver is not able to help you carry your things or wait at a stop while you make more than one trip for additional bags. Make sure anything you bring is contained and won’t roll around on the floor when the bus moves—tie a grocery bag to ensure contents remain inside.
- Be mindful and watch/listen for your stop coming up. Pull the signal cord when you near your stop so the driver knows you need to get off.
- Do not walk or run in front of the bus. Wait for the bus to pull away before crossing the street.
- Each bus will be equipped with a ramp or lift; you can request the use of the lift or ramp if needed. If you use a walker you may fold it up and hold onto it or place in front of you if it doesn’t block the aisle. If you use a wheelchair the driver will secure it before departing. If securement areas are already in use the driver will advise you that there is not a space available and let you know when the next bus should be along.
- Service animals are allowed on transit, but most systems do not allow pets. You should contact the agency to check before bringing a pet, some may allow it as long as the animal is in a pet carrier.